Download and Ordering Tips -
To make your video purchase and downloads go as smooth as possible please review and follow these simple policies.
Be Patient -
Many of the products here are very large downloads. We use a worldwide content delivery network to help speed the process but it is important to understand that these are not tiny files that will appear within a few seconds. Repeatedly clicking the download links slows the download by making the entire process restart and after the third click will trigger the security system to block further downloads.
Please be patient and allow the system to download.
Avoid Virtual Networks and Proxy Servers -
Using a proxy server or VPN service to try to hide your identity will cause the downloads to fail because of the IP rotation they use. We are are not able to reset them to the same IP as the proxy or any other IP.
The payment and security companies state that the need to hide identity while purchasing often means the buyer is using a stolen credit card or have other illegal intentions and this is a setting I'm not able to override.
Avoid Cell Networks -
Cell phone networks, even 4G/LTE, do not maintain a steady connection from the Internet to your device and cause the downloads here to fail. Due to the revolving IP addresses they use, even if your device reconnects quickly the download will not restart (see below).
If on a mobile device orders and downloads should only be done from a steady WiFi connection.
Purchase IP address -
To insure that the download links are not shared or posted in public forums the security system on this site will only allow you to download your purchase from the same IP address used during the check-out process. This setting is built into the payment system and can not be turned off or manually adjusted.
It is best to not order from a friend's home, coffee shop or other shared WiFi network unless you're sure your connection is steady and you have adequite time to complete the download.
No Download Software -
The programs commonly called Downloaders or Download Accelerators do not work on this site. The files here are stored on a content delivery network (CDN) and the use of a downloader will trigger the security system to block further downloads.
Please disable any download accelerators before placing your orders.
Avoid Sleeping Systems -
Don't let the computer go to sleep. The screen saver and sleep settings, on both Windows and Mac computers, depend on keyboard or mouse usage. If you start a large download, walk away, and the computer goes to sleep after a few minutes, the network connection is shut off and that cuts the download. If downloading large files - it is best to turn off the screen saver and sleep functions so the computer stays awake to accept the download.
Download Time Limit -
Once your order has been placed you have 24 hours to complete the downloads before the secure links expire. Those links have a 3-click limit. Please do not repeatedly click links while trying to make downloads faster.
We suggest that you limit your purchase to only the items you are confident you'll be able to download within 24 hours. If you wish to order additional items please do so after completing the first purchase and downloads.
Back-Up Your Purchase -
This is not a file hosting site and we are not able to store your orders for future downloads. Please download within 24 hours.
We suggest you back-up your purchase to an external hard drive shortly after downloading. We are not able to send files or links to your past orders.
This is not a storage or back-up site. You are fully responsable for protecting your purchase and backing up your own files.